I’ve seen this in every business I’ve ever run. I’ve seen this in every service I ever provided. Now, I’ve given EXTRA things for free in many cases. But you always want a paying relationship with the customer. Or, as Porter Stansberrry has said to me, “your free audience will kill you.” How do they kill you? They always expect good work for free. They set the bar higher and higher. And they feel comfortable dictating what free things they should get from you. I don’t know why they do this. It must be some biological thing. But it happens.
via James Altucher.